Next up in our “Ask Drone Girl” series is about Parrot support. If you have a question for Drone Girl, contact her here.
Do know any way to contact Parrot? I have an ANAFI USA, and the other day I got a notification of a forward camera malfunction. Because the online system does not recognize the serial number, I can’t get past that point of getting “support” from Parrot. I don’t have a problem sending it to a third party but this thing was NOT cheap, as you know. Any suggestions?
–Steve
Hi Steve,
Thanks so much for the kind words — and I hear you loud and clear. The ANAFI USA is a serious investment — and it’s super frustrating when something goes wrong, especially with a model that should be reliable enough for public safety teams and industrial pros.
You’re not alone in your experience — Parrot’s direct support has gotten trickier to navigate in recent years, especially for individual users. Since Parrot pivoted hard toward enterprise and government customers, they’ve streamlined their support access. That’s good news for their bank account, as evidenced by the latest Parrot Q1 2025 earnings, and it’s good news if you’re an investor.
But it’s bad news for solo operators, like yourself. It’s left people like you in a tough spot if the system doesn’t recognize your serial number or if you’re not tied to a large-volume account.
My recommendation for Parrot support? Drone Nerds
My preferred partner for drone repairs also doubles up as a drone seller that’s authorized by most major drone companies: Drone Nerds.
Drone Nerds has a stellar reputation in the drone community for exactly this kind of issue. Whether it’s a warranty claim, parts replacement or diagnostics on that “Forward camera malfunction,” Drone Nerds is generally better at providing support for Parrot drones that individual users often can’t get themselves directly from the company.
Annoyingly you will have to pay out of pocket for repairs since you’re not going directly through Parrot. But if you can’t get in touch with Parrot, the payment might be worth the hassle. How much can you expect it to cost? Drone Nerds told me that repairs typically cost about 30% to 50% of the price of buying the same drone brand-new.
And for what it’s worth, Drone Nerds is very easy to get in touch with through their website or via phone at 786-708-7807 (they’re based in Florida but handle nationwide service).
When you do contact them, be clear that it’s an ANAFI USA — not the consumer version — since support protocols may differ.
Happy flying!
-Sally
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