Credit: Joe Maring / Android Authority
TL;DR
- Starting today, T-Mobile will only allow payment arrangements through the T-Life app.
- In-store and customer support call options previously required a fee, but have now been discontinued entirely.
- The move continues T-Mobile’s shift away from traditional customer service channels as it consolidates all its functionality under the T-Life app.
In the current economy, it’s easy to fall behind on your bills from time to time. The good news is that many utilities offer payment arrangements to help you pay off your overdue balance gradually, including cellular companies like T-Mobile. While you’ll still technically be overdue and subject to extra fees, an arrangement ensures your account won’t be suspended while you work to bring your payment history up to date.
For the Un-carrier, there have always been three ways to do this: via the app, in-store, or through a customer support call. According to a new report from The Mobile Report, all but one of these options is going away.